Shipping Policy

Introduction

At Momento Material, we strive to provide an exceptional shopping experience for all our customers. Our shipping policy is designed to offer you various shipping options and ensure that your order is delivered on time and in perfect condition.

 

Order Processing Time

All orders are processed within 2-5 business days after purchase confirmation. Business days do not include Saturdays, Sundays, and public holidays. After processing, your order will be handed over to the shipping service, and you will receive a notification with a tracking number so you can monitor its status.

 

Delivery Methods

We partner with Pos Indonesia for the delivery of all orders. You can select one of the available delivery methods when placing your order. Delivery times may vary depending on your location and the chosen method of delivery.

 

Delivery Times

Since delivery is carried out by a third party along with your local postal service, we cannot guarantee specific delivery times for parcels.

However, the approximate delivery times are as follows:

USA and Canada - 10-15 days
Europe - 3-4 weeks

 

Shipping Costs

Shipping is free for you!

 

Order Tracking

After your order is shipped, you will receive an email with a tracking number, allowing you to track the status of your delivery via the Pos Indonesia website.

 

Delivery Issues

If you encounter any issues with the delivery of your order, please contact us at momento.material@gmail.com. We will do our utmost to resolve the issue as soon as possible.